scroll to top
Stuck on your essay?
Get ideas from this essay and see how your work stacks up
Word Count: 510
Quality refers to the inherent or distinctive characteristics or properties of a person object process or other thing Such characteristics or properties may set a person or thing apart from other persons or things or may denote some degree of achievement or excellence Dimensions of quality is to actually use the dimensions to measure the quality of a particular product the dimensions must be measurable characteristics For example you cannot measure the performance of an automobile directly You have to develop a measurable characteristic for performance One possible characteristic might be the time it takes to go from 0 to 60 mph Another characteristic might be fuel efficiency These can be measured Some various dimensions of quality are as follows - Performance - primary operating characteristics Feature - additionsa little extra - Reliability - probability of successful operation within a given time span - Conformance - meeting pre-established standards - Durability - length of usefulness economically and technically - Serviceability - speed courtesy competence and ease of repair Some of the dimensions which have been mentioned in the required reading are PerformanceConformance What the initial-quality survey does is measure how cars perform in the first 90 days of ownership Durability Just because a vehicle performs well in initial quality it may not perform as well in long-term durability and vice versa says JD Powers Mr Brian Walters who supervises the initial-quality survey and another one that the firm does on problems in vehicles after four to five years on the road The 1997 Isuzu Trooper SUV for example was a lackluster performer in initial quality but came in second in long-term durability in the latest reliability report he says Serviceability The auto companies also spend millions of dollars fixing their factories and designs to try to improve their JD Power scores GM even calls some of the consumers who fill out the JD Power survey to find out exactly what they meant The value the
@Kibin is a lifesaver for my essay right now!!
- Sandra Slivka, student @ UC Berkeley
Wow, this is the best essay help I've ever received!
- Camvu Pham, student @ U of M
If I'd known about @Kibin in college, I would have gotten much more sleep
- Jen Soust, alumni @ UCLA