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Introduction Weve all heard the old adage nothing is certain but death and taxes Nowadays you can add change to that list Indeed change is certain especially when it comes to the increasing influence of the internet and e-commerce on businesses In fact E-commerce has added a whole new dimension to shopping for consumers by providing easier access to goods and services of better quality and at lower prices According to Allen Asher about one-fifth of the whole electronic commerce is accounted for by business-to-consumer B2C transactions As such consumer trust is essential for its future development In the last 5 years the government has contended that the introduction of several layers of regulation based on EU legislation into UK law has increased customer confidence in e-businesses and increased these businesses standards of good practice In this essay I shall outline some of the UK EU efforts in protecting the consumer rights in this area Consumer Protection Distance Selling Regulations 2000 The implementation of the Distance Selling directive into UK law was to inspire confidence and increase transactions in cross-border shopping including the internet The regulation cannot be contracted out and any inconsistencies between the terms of the contract and the regulations would make the contract void It does not cover contracts relating to auctions financial services or property and partial exemptions for accommodation transport catering or leisure services and goods intended for everyday consumption supplied by regular roundsmen The supplier is required to provide in a clear and comprehensible manner prior to the conclusion of the contract Identity and possibly address of the supplier Characteristics of the goods or services their price including all taxes and delivery cost Arrangements for payment delivery or performance Existence of a right of withdrawal Period the offer or price remains valid and the minimum duration of the contract where applicable Cost
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