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11 Background of studyIn the hospitality industry employee turnover rate has become a major problem because of long working hours which in return employees tend to quit their job The hospitality industry business is operated without rest and with no holiday like other business Wong and Lin 2007 have made a statement that increasingly more employees in hospitality industry had face rising work stress In the study of OLeary and Deegan 2005 over 60 of employees left the hotel industry because of unsociable working hours coupled with poor remuneration According to Singh 2000 demand of todays hospitality business environment is higher and as a result hotel employer is desire employee for higher quality of services Meanwhile the organization is unable to provide suitable support to their employees most of the workforce was in a high level of stress and cause dissatisfied As a result the quality of work life has become a critical issue to human resource to focus and balance on employee personal lives in order to implement effective retention strategy Wright and Bonett 2007 described that in order for an organization to success and ability to achieve its organizational objectives it is crucial that its employees are satisfied with their working life environment and feel respected in their workplace However the quality of work life may be vary from different people with different factors that affecting their quality of work this study is to examine the factors that influencing the quality of work life of employees in the hospitality industry12 Research QuestionWhat are the factors influencing quality of work life in the hospitality industry13ObjectivesThe purpose of this study is to examine various factors that influence the quality of work life in the hospitality industryThe objectives of this study1To improve employees satisfaction in the hospitality industry 2To determine the variables such as working environment and safety condition training and career development organizational support
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