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Word Count: 993
Surveys have shown that as many as one in ten purchases turn out to be faulty - from unsafe food to badly made clothes When buying a product it should be suitable for the purpose for which it is intended Some companies adopt good consumer services policies while some give you the run-around How often have we heard No one else has complained to which you should respond you are complaining about your item only It is faulty and therefore by law you are entitled to a refund Other peoples attitudes are not relevant to your goods But how often do we complain Or do we complain enough Across our everyday lives there are many instances when we require protection We have a right to assume that when we get up in the morning we not are electrocuted when we switch on our light We should be able to assume when we eat our breakfast that the food will be safe To ensure this requires the work of many Government Departments and State agencies For example you will not be allowed to connect electricity to your house unless you have a certificate from an approved contracting body In relation to food a State body the Food marketed or produced in Ireland meets the highest standards of food Safety Authority of Ireland has responsibility for ensuring that food consumed distributed safety and hygiene These are basic rights that I believe we are all entitled to as consumers As a mother of six children I am sure Im not alone in the plight of buying clothes that do not fit or are not appreciated The policy of the chain stores is quite accommodating when dealing with returns where as smaller outlets may not offer such allowances This is a case where I feel goodwill can come into play rather than actual consumer rights Though the store may not be legally obliged to accept returned goods
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