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Communication in the Work Environment Communication is the process of transmitting information and meaning It is important for managers to develop their communication skills because it is the one major skills needed by managers The management roles which are interpersonal informational and decisional and the management functions which are planning organizing leading and controlling all require communication The success of any organization depends greatly on the effective communication among its employees and the larger community it serves There are many types of communication The first one I would like to communicate is vertical communication The definition of vertical communication is the flow of information both downward and upward through the organizational chain of command Some also refer to it as formal communication Downward communication kind of speaks for itself top-level management produces decisions that are communicated down to tell employees how to perform their job In a large corporation vertical communication is very common The president vice president top-level managers etc would communicate a decision to the general manager then the general manager would communicate that decision to the assistant managers The assistant managers would install this communicated decision to all of the employees If the decision was communicated well this form of communication worked well but if the result is not achieved then the communication channels did not worked The next kind of communication I would like to cover is upward communication This is when employees send a message threw the chain of command to the managers This type of communication is very good for employees because they feel they are being noticed in the organization Managers also benefit from this because they learn more about the organization At my current job I experienced quite a bit of upward communication Employees liked taking their messages to me I am seen as a person that listen I would also try to meet their needs by communicating these messages to my general manager I felt this
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