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Abstract Leadership is both a process and property It is a process through which an individual attempts to intentionally influence another individual or a group of individuals in order to accomplish a goal Leadership as a property is a set of characteristics attributed to individuals who are perceived to be leaders In order to be effective in a health care environment leaders need to possess excellent relationship management skills The purpose of this paper is to study the importance of leadership in the managerial role at Rush Presbyterian St Lukes Medical Center RPSLMC a large academic medical center in Chicago and how perspective can differ in working relationships Leadership in Relationship Management Working at a large academic medical center can be challenging and the working environment at Rush Presbyterian St Lukes Medical Center RPSLMC Chicago is no different than anywhere else I interviewed Dr Rebecca Dowling PhD RD who is the Assistant Vice President Support Services She shared her experience of nine years in this position with me Dr Dowling leads the team of nine major departments that report to her and ensures that the services that are expected of each department reporting to her are delivered to the customers promptly and efficiently Some of her responsibilities are to monitor the expenditure of funds and identify the budgetary needs of the support service area for operating expenses and long-range capital improvement to serve on various hospital committees for improved delivery of services to develop recommended operating policy in accordance with established hospital policies and procedures for each service area and delegate responsibility for carrying out procedure to department head The departments reporting to Dr Dowling are responsible for providing support services to the entire facility Some of the customers include employees patients physicians nurses visitors ancillary service and students of Rush University etcetera Appendix-1 She states I use data from customer satisfaction surveys Finance reports Nursing
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