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Organizational Behaviors Lack of proper communication and feedback from leaders Prepared By Vinod Krishnan ID 90434 Western International University MGT 340Organizational Behavior Instructor GEORGE STRAGALAS III TABLE OF CONTENTS The Issue1 Industry Context1 Organizations Overview4 Organizations Hierarchy Structure5 Leadership Hierarchy Chart6 American Expresss current strategy in historical context7 External Environment Assessment8 Internal Environment Assessment9 Strategy Evaluation10 Recommendations10 References12 APPENDIX I13 APPENDIX II14 The Issue Different leaders have different leadership styles and different communication styles The lengthy lateral hierarchy leadership structure of American Express makes it even more complicated for the employees to get proper communication and feedback from their top leaders Decisions affecting the employees are taken at different hierarchy level and are not properly communicated to the affected employees The lack of proper communication from the top leaders of the company and the individual departments to the employees of the company has been one of the reason for lesser job satisfaction and that in turn accounts for increased turnover and absenteeism and reduced productivity An overview of American Expresss history coupled with a review of its organization hierarchy structure and its leadership style to a more balanced leadership style is shared Finally an external and an internal environment assessment of the leaderships and communication styles needed to succeed in the credit card industry is analyzed to offer an evaluation and recommendation for advancement in the credit card industry Industry Context In the early 1850s travel was done by horseback carriages wagons trains and by steam ships Transportation of small packages of gold silver was proving to be very expensive The transportation of packages from one end to the other end of the United States was profitableAmerican Express was founded on March 18 1850 at a mansion house in Buffalo New York it was no means a start-up company in the modern
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