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Conflict is often necessary for reaching deeper levels of dialogue and for bringing to the surface important issues that effect the team andor school district The mindset needs to be resolving conflict by working through conflict instead of avoiding it and the term conflict is not necessarily synonymous with the term problem Many methods for dealing with conflict include avoiding accommodating competing compromising and collaborating Considerations of when to apply certain methods for working with conflict are centered around the importance of issues the preservation of relationships the existence of resources the feasibility of the proposals and the availability of time Some conflict is best avoided especially if there is not learning potential with working through it Conflict that can provide deeper learning should not be avoided but instead worked through in a collaborative effort The workplace is a complicated place Imagine a spider web of people managers supervisors and staff members who need to work together interacting in various ways to fulfil the organizations mandate Disagreements and conflict are bound to occur between staff members between staff and management and between clients and members of your organization As a result of working with thousands of government employees to help them acquire and use defusing hostility skills we have concluded that a good amount of bad feelings organizational problems destructive conflict and inefficiency result from a lack of skill in the WAY that people communicate with each other This isnt that surprising if we consider that our society tends to glorify the confrontational John Wayne type heroes And that as children learn language they tend to learn confrontational negative language before they learn how to get along with others Cooperative communication or the skills needed to get along in the workplace or for that matter anywhere else are in relatively short supply because we simply dont teach them to children or adults So we get unnecessary conflict
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