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Introduction We live in an era when the only constant is change Everything in our lives no matter how big or small important or not changes rapidly Companies therefore wouldnt escape from this reality It is common in literature and as a saying that the organization which will not adjust to its internal and external environment and moreover to its changes is doomed As long as everything is working perfect and responds to the environmental challenges there is apparently no problem However what happens when the company missed the evolution and remains in its old policies and practices Then it is almost certain that one or more of its functions will soon prove to be ineffective and inefficient At this point the role of the good manager is crucial To tell the truth these critical situations and hisher reactions reveal the potential of a manager and characterize him as successful or not To illustrate the meaning of the above we will use and examine the example of Olympic Airways the Greek National Air-Transporter It is a situation which engages a number of inefficiencies that took place within a long time-range and finally resulted to a huge economic loss We will attempt to reveal the causes of the problem the people or the departments that are responsible for the loss and finally propose and evaluate a possible solution At this point it should be said that information was given by a number of managers in Olympic who kindly asked for the omission of their names reasonably since the company is public 1 THE COMPANYS PROFILE Olympic Airways OA is the Greek National Air-Transporter The company was established in 1957 by Aristotelis Onasis one of the richest men in the world at that time He owned the 51 of the company when the rest 49 were public Initially its flights covered a big part of Greece as well as the major European countries Successful
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