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Word Count: 591
The Bayfield Mud Company has had some problems with their 50-pound bags of treating agents They sent shipped some bags to Wet-Land Drilling Inc that were found to be short-weight by approximately 5 Wet-Land first did their own study on how many bags were short and by how much They randomly sampled 50 bags and found the average net weight to be 4751 pounds Wet-Land then contacted Bayfield Mud about the situation Bayfield gave a 5 credit to Wet-Land for the mistakes Wet-Land was not completely satisfied with the credit because the errors in the weight of the bags could have hurt their operations Wet-Land informed Bayfield Mud that if something like this happened again they would take their business elsewhere Bayfields response to all this was to expand from a one-shift to a two-shift operation Then they had to expand to a three-shift operation The additional night-shift bagging crew consisted of all new employees The most emphasis was placed on increasing output It was very likely that only occasionally were bags double checked on their weight This is where the statistical control has come into place The problems that Bayfield Mud faces include the possibility of losing a customer in Wet-Land Inc Another problem is putting out a product that is not acceptable This problem could lead to more than just the loss of one customer but perhaps an even greater amount Based on the information given in the following charts and numbers especially the control chart it is obvious that the bag problem is out of control Out of the 72 times that samples were taken 14 were out of control That is unacceptable for a company who intends on satisfying the customer and maintaining business Something must be done in this company to correct the problem that has arisen Some recommendations that I have would be to focus more on the quality rather than the quantity The managers are so intent on
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