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Introduction This will be a discussion about the Flagstar Corporation aka Dennys restaurants and the journey this particular chain faced when specific issues were ignored and condoned in some opinions There will be discussion about the companys history and some key issues and challenges faced Also the core problem will be addressed as well as two possible solutions and finally a recommended solution to aid this once famous chain Company Background The Dennys restaurant had a very humble beginning In 1953 Harold Butler opens a Dannys Donuts in Lakewood California by years end profits had grown so much in 1954 that more Dannys Donut chains emerged and it was decided to expand the menu to include sandwiches and entrees In 1959 the chain is renamed Dennys Coffee Shops with a total of 20 restaurants serving customers by years end The year 1968 proved very successful Dennys now operated 192 restaurants and in 1997 the Dennys Original Grand Slam Breakfast is created which still remains popular today By the year 1997 Dennys opened 77 new franchise restaurants by the years end there were 1652 restaurants nationwide Later issues regarding discrimination will be discussed Key Issues Open Discrimination Did not have a Workplace Diversity program in place The organization did not practice hiring minorities Case Studies Case 1 Theresa Oliver who resides in Aiken South Carolina is a disabled woman confined to a wheelchair and also uses the aid of a service dog On May 13 1992 Theresa enters a Dennys restaurant for lunch she is accompanied by her two young children and her dog Filo She sat in the lobby for over an hour and was ignored Finally when she spoke up and asked a waitress for some assistance she was ignored once again Roughly twenty minutes later she was approached by a manager who leaned
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