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Diversity is fast becoming a management approach that is being applied effectively within many institutions Managing diversity tries to build specific skills and to create policies that derive the best from each employee Managing diversity is based on the assumption that diverse groups will create new ways of working together and develop understanding in that group causing profit and productivity to increase Managing diversity is really about managing differences and a simple training program cannot accomplish it It is a culture change a culture change initiated by enlightened managers who can see the energy and enthusiasm that result from capturing the best of a variety of people and ideas It is not enough that companies state their concern they must take action to show that diversity is valued Diversity includes diverse perspectives approaches and sensitivity to culture gender religion ethnic and national origin attitudes socio-economic and personal differences sexual orientation physical and mental abilities productive abilities power knowledge and status Therefore diversity management means the creation of internal and external environment within which these different perspectives approaches and sensitivities are incorporated and developed in such a way that the full potential of individuals and institutions may be realized Diversity can encompass many different factors here are a few examples Personality Because the personality of each employee is different and that can be related to the work in an organization The unique characteristics of each individual that directly impact communication with others which may include patient or impatient doer or thinker assertive or nonassertive listener or talker flexible or inflexible rational or emotional Internal Diversity characteristics that for the most part are not within a persons control but form opportunity assumptions and opportunities such as age gender ethnicity race physical ability and sexual orientation External Social factors and life experiences that are more under a persons control and also use a significant impact on behavior and attitude Examples of these
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