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Word Count: 289
All businesses make decisions and carry them out efficiently People need to know what they are doing Businesses have a structure that groups people into areas of similar work so that it can be easily managed Businesses which are divided up into different working groups are called Functional areas Research is needed to find out how they are divided understand how they work To make products or provide services a business is involved in Human resources Finance Administration Production Marketing and sales Customer service Human Resources In the Human resources department people have to make sure that employees can work effectively and safely They deal with the following Recruitment retention and dismissal Working conditions Health and safety Training development and promotion Finance In the finance department people need to manage money coming in and going out of the business and also to keep financial records They also need to understand these financial records in order to plan what to do next they need to Preparing accounts Pay wages and salaries Obtaining capital and resources Administration In the administration department people carry out day-to-day tasks These activities cover Collecting and distributing mail Filing and keeping records Organising meetings Cleaning and maintenance Production To make a product or provide a service a business needs resources such as People for example operators managers support staff specialists Materials for example products for retailing raw materials Equipment for example vehicles computers machinery Marketing and Sales Businesses carry out a range of activities to find out about customers needs and then provide for them These activities include Market research Promotion Customer Service To keep their customers happy businesses provide a range of customer services Including Providing information Giving advice
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