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Word Count: 684
The operating system that I have chosen is a particular service operation the realisation of a music concert As every other organisation that produce goods or services it has a precise operating system composed by a range of inputs a transformation process and a final output INPUTS - We must distinguish between two different kind of resources transformed resources that are the resources treated and transformed in some way and transforming resources that are the resources that act upon the transformed resources The transformed resources are usually materials information and customers very often one of these is dominant A concert like many other service operation is predominantly a customer processing operation The main task of the musicians and therefore also of the organisers is to process audience in a way in which satisfies their public maximising their enjoyment There is of course a very high contact between audience and operation in fact a concert is a typical example of an operation in which satisfaction is measured by customers perceptions that are subjective That means that is quite difficult to measure and control them So for example the administrators of a music hall following the music market sales should try to have as a guest only the most successful musicians of the moment The other transformed resources together with audience is the building converted or arranged for the concert It can be a music hall a stadium an indoor stadium or merely an open park in any case it goes through a complete transformation of its appearance and its utilisation As regards the transforming resources there are two different types facilities and staff Facilities are all the materials used to prepare the building for the concert Depending on the location of it they can have some differences but surely there must be a stage a checkpoint lights and all musical and technological equipment instruments cables microphones mixer etc Then not always there could be seats banisters
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