scroll to top
Stuck on your essay?
Get ideas from this essay and see how your work stacks up
Word Count: 975
Customers for Life Carl Sewells book Customers for Life is devoted to teaching the businessperson of today ways in which they can turn one-time buyers into customers for life He states that every customer has the ability to be worth 332000 dollars to your business if you can keep them for life Mr Sewell is the number selling luxury automobile dealer in the country He started from the bottom and manipulated his automobile business into a 250000000-dollar business In his book he explains the things that he has found to work for his business in great detail so that you may also apply them to your business The entire book revolves around these 10 commandments to customer service The Ten Commandments of Customer Service 1 Bring em back alive Ask customers what they want and give it to them again and again Do not try and guess what the customers want just ask them They are more than willing to tell you You should make it easy for the customer to tell you what they want by giving them a short questionnaire Most importantly you do not want to pester the customer if you bother the customer they are not going to be happy 2 Systems not smiles Saying please and thank you does not ensure youll do the job right the first time every time Only systems guarantee that There are two major components of a system The first being to do the job right the first time and the second one is having a plan in place to deal with things when they go wrong Being nice to the customers is only 20 of providing good customer service the other 80 of good customer service is providing the customer with what they need and want 3 Underpromise overdeliver Customers expect you to keep your word but rather than merely keep it exceed it You never want to charge the customer more
@Kibin is a lifesaver for my essay right now!!
- Sandra Slivka, student @ UC Berkeley
Wow, this is the best essay help I've ever received!
- Camvu Pham, student @ U of M
If I'd known about @Kibin in college, I would have gotten much more sleep
- Jen Soust, alumni @ UCLA