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Resolutions for Conflicts One day Jimmy got on his bus and saw that Bob was in his normal seat Jimmy politely asked Bob to scoot over so he could sit there too but Bob was a troublemaker so he started to yell at Jimmy In the above scenario Jimmy could solve this conflict in many ways He could try to solve it himself or he could seek advice from expert problem solvers One great expert is Dr Robert Bolton He prescribes a three-step process for resolving conflicts 218 Another great expert at resolving conflicts is the Womens Online Business Center WBC They also recommend a strategy that is similar to Boltons Dr Boltons three steps are very simple The first step is Treat the other person with respect218 This step is perhaps the easiest to follow To follow this rule all Jimmy would have to do is not interrupt Bob when he is speaking The second step in Boltons process is Listen until you experience the other side 220 Jimmy can achieve this step by giving Bob positive feedback after he his done talking Finally the last step in Boltons process is to State your views needs and feelings 220 Jimmy should state why he wants to sit there and maybe they can come to a compromise If not Jimmy can always go to the second expert The WBC has four main points on now to solve conflicts The first is to Not attack the person This means that Jimmy should not start yelling back at Bob He should just wait it out and hope that Bob realizes his mistake The next point made by the WBC is Take a few minutes to step in their shoes Jimmy should try to understand the conflict from Bobs point of view Bob could be very shy and Jimmy might not know that The next point goes right along with the first Avoid finger pointing This is
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