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How can we use electronic systems to assist in the sharing of information organisation-wide the use of this to build expertise and develop and maintain corporate memory TABLE OF CONTENTS INTRODUCTION GROUPWARE Challenges related to GroupWare introduction KNOWLEDGE BUILDING AND GROUPWARE SYSTEMS Computer Supported Cooperative Works 1st definition of CSCW 2nd definition of CSCW Issues covered by CSCW OTHER TYPES OF GROUPWARE Message Systems Multiuser Editor Group Decision Support Systems and Electronic Meeting Rooms Computer conferencing a Real Time Computer Conferencing b Computer Teleconferencing c Desktop Conferencing Intelligent Agent CORPORATE MEMORY WHY IS CORPORATE MEMORY SO POOR TOOLS FOR CORPORATE MEMORY DEVELOPMENT OF A KNOWLEDGE BASED SYSTEM The objective of an Expert System Benefit of an Expert System Limitations of Expert Systems Examples of Expert Systems CONCLUSION APPENDICES 1-3 BIBLIOGRAPHY KNOWLEDGE BUILDING AND CORPORATE MEMORY How can we use electronic systems to assist in the sharing of information organisation-wide the use of this to build expertise and develop and maintain corporate memory INTRODUCTION As the technologies of computers and other forms of electronic communication continue to converge and it is more common for people to have computers at workplace and at their homes our interaction with one another likewise has undergone a change people will continue to interact in new and different ways Global competitive pressures and continuos innovations are forcing many organisation to rethink the manner in which they do business and re-engineer themselves by taking an interest in Knowledge Management ie the management and use of their intellectual assets and corporate memory They are looking at how to share information and eventually benefit from it While technology is important for development of such a system it has been found that the cultural obstacles are the key factor for such a system in
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