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PROMPT 1 Lesson learned I thought to myself as I sat in a caf in Spain I will never order churros con chocolate again After five years of serving tables I had become a severe customer service critic Sometimes my inner voice could be frustrating But overall I have found that my love of treating clients in a professional friendly manner is a skill that will help me in my career as an occupational therapist As a server I honed my customer service abilities in the most stressful of situations Working at a family-owned restaurant Turquoise in Redondo Beach during a rush having up to eight tables at once means mental chaos I had to juggle making sure the bread does not burn in the oven making three mochas and having food on the line ready to be dropped offall at the same time and all while continuing to be friendly and patient with customersThanks to my Iranian-American background and to having lived in Iran for three years as a child I am especially familiar with customer service In Iranian culture hospitality is key and customer service is friendly and warm eating at a restaurant feels like dining at a close family members house It is even a norm to casually address customers as brother or sister and they truly go out of their way to please the guest My Iranian influence has steered away from being a robotic server and towards being a genuine oneBy going on my classs trip to Europe as a senior in high school I had the opportunity to see how customer service functions in other countries too In Spain it took two and half hours to order and be served churros con chocolate and a cup of coffee at a vacant coffee shop I began looking around wondering if we were the only ones treated this way since we were American but I saw that Spaniards were also
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