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Chapter 10 1 What is total quality management How does it affect the way employees function in their jobs Total quality management is a companywide program for improving the quality of goods and services by achieving world-class performance and customer satisfaction The employees will put more effort into their job because they know that their reputation as well as the company depends on it and they take pride in their work 2 Describe the ways an employer can empower their employees and give a specific example of each The first way employers can empower their employees is by sharing information This means keeping the employees informed of financial happenings and reports as well any other news related to the company and their performance An example of this would be Anderson Associates use of a company wide intranet to keep employees informed of company activity and financial status and also training them to interpret the information they have at hand The second way employers empower their employees is through sharing the decision-making authority This gives the employees more authority responsibility in choosing the most appropriate benefits through cafeteria-style plans and in scheduling their workdays through flexible work programs Ron Harris the chief executive at Persuasive Software appoints a new CEO for every new project according to how good of a leader they would be in that situation He puts his trust in his employees and their abilities The final way to empower your employees is to link rewards to company performance This means that employers should reward employees for contributing good ideas and also for work that helps the company prosper These compensation plans give employees a sense of ownership in the company BBL Buildings and Components uses a program called bucket of profits BBL records its profits on a bucket in the employees break-room and whenever the profits reach 50000 it pays a bonus to its employees
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