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Introduction Diversity is about recognising the differences in the characteristics of individuals that shape their identities and the experiences they have in society Diversity is the degree of basic human differences among a given population Samuel 2003 Managing diversity means different things to different people and managing people who are not like you and who dont necessarily aspire to be like you It can mean integrating different parts of an organisation to enable them to work together Goold and Cambell 1987 At the organisational level of analysis the management of workforce diversity has been linked to learning and identified as critical issue for organisational performance Literature Review Many people have defined diversity in different ways It is an understanding that there are differences among employees that difference if properly managed are an asset to work being done more efficiently and effectively eg race ethnicity gender age a disability work experience and the way each approaches to work Bartz et al 1990 Gaining the diversity advantage means acknowledging understanding and appreciating these differences and developing a workforce that enhances their value-by being flexible enough to meet needs and preferences-to create a motivating and rewarding environment Bearing these definitions in mind Kandola et al 1998 has produced working definition the basic concept of managing diversity accepts that the workforce consists of a diverse population of people The diversity consists of visible and non-visible differences which will include factors such as race disability personality and work style It is founded on the premises that harnessing these differences will create a productive environment in which everybody feels valued where their talents are being fully utilised and in which organisational goals are met According to Kandola et al managing diversity is not just about concentrating on issue of discrimination but about ensuring that all people maximise their potential and their contribution to the organisation It is a concept that embraces a broad
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