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What is Total Quality Management For many companies the attainment of Total Quality Management is a valuable first step towards improving their overall quality performance However the most successful companies are increasingly making a commitment to a quality practice which extends to every aspect of their business This practice is known as Total Quality Management TQM Total Quality Management means organizing your business to improve its effectiveness flexibility and competitiveness as a whole It not only provides the satisfaction of doing the job well and efficiently but is also the most cost effective way of doing so It is a common sense approach which extends a commitment to quality and the pursuit of excellence not only to satisfying customer needs but to every aspects of a companys activities and especially to its relationships with suppliers and sub-contractors TQM focuses on doing the right thing right first time In general management is unaware of the overall cost to the company of not getting things right first time This can be estimated and is usually referred to as the Cost of Quality Typically it is between 15 and 40 of turnover Total Quality Management must be implemented on a company-wide basis To be successful its introduction requires the total commitment of both the chief executive and senior management together with the full involvement of all employees Dr W Edwards Deming a renowned world authority on quality was asked why companies should make a commitment to Total Quality His reply was You do not have to do this - survival is not compulsory The message is simple - in the longer term you must adopt the TQM philosophy Budgetary restraints are forcing surveying managers to look for ways to improve efficiency Improvements in processes can account for substantial savings over the life of a surveying project One body of knowledge that holds great promise is Total Quality Management TQM Originally developed for the manufacturing sector the technique of
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