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Knowledge engineering Knowledge Management caters to the critical issues of organizational adaption survival and competence in face of increasingly discontinuous environmental change Essentially it embodies organizational processes that seek synergistic combination of data and information processing capacity of information technologies and the creative and innovative capacity of human beings Introduction- In recent years the term knowledge management has been used to describe the efforts of organisations to capture store and deploy knowledge Organizations are interested in acquiring knowledge from valued individuals and analysing business activities to learn the lessons from successes and failures such captured knowledge then needs to be made available throughout the organisation in a timely fashion Most knowledge management activities are a combination of business processes and information technology As currently practiced knowledge management is a broad-based activity 1 Document management systems- Allow workers to find existing documents relevant to the task-at-hand Essentially these are multi-source searchinformation retrieval systems 2Discussion forum systems- Promote dissemination of knowledge within communities of practice Workers subscribe to forums relevant to their interests exchanging questions and answers lessons learned and announcements 3Capability management systems- Allow an organisation to know who knows what Essentially they can be thought of as databases of suitably- structured CVs and as such are implementable with off-the-shelf database software 4 Lessons-learned knowledge base systems- These are designed to allow workers to tap into past experience by storing that experience in the form of structured cases To give a pragmatic approach to the issues and business parctices concerning knowledge managment the three facets of the knowledge management taskcapture storage and deploymentare elucidated as follows- 1Knowledge capture- Is performed by a systematic knowledge acquisition process in which a conceptual model of aspects of the companys business domain is used to guide the capture of cases and rules 2Knowledge storage- Is performed by using a knowledge representation language to codify the structured knowledge in a number of knowledge bases which
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