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WHAT IS A KNOWLEDGE MANAGEMENT SYSTEM 1 In todays information based society knowledge is power By knowing theircustomers a business will have the ability to build products coveted by their customers If a company is to get ahead in business today they need to have a firm grasp on how toget the best production out of their employees One way to help employees be all theycan be is to provide them with the tools necessary to do their job With the explosion ofthe service industry today more than ever what employees need to do their job isinformation Information about warehouse and store inventories hot and cold sellingmerchandise and most importantly information about the customers they service Software developers have heeded the call of the corporate leaders and are creatingtechnology to help managers collect the data they need and put it in a useful form Thispaper will discuss the emerging knowledge management systems being used today in anattempt to take advantage of the enormous databases which have been created WHAT IS A KNOWLEDGE MANAGEMENT SYSTEM Knowledge management is at various stages of development in Americanbusinesses Some companies are just taking their first steps toward identifying andorganizing the components of their information systems Others have already recruitedknowledge managers and are looking to revamp and improve established system Thetools a majority of these companies are using in the renovation efforts are knowledge A knowledge management system is a software tool that is intended to assistthrough knowledge processing functions users who desire to retrieve and manipulateinformation for different applications The various tools of such a framework should helpusers to originate and organize ideas or understand and communicate ideas more easilyand accurately than can be done with most current tools A knowledge managementsystems is an integrated multifunctional system that can support all main knowledgemanagement and knowledge processing activities Knowledge management systems are difficult to
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